60-day money-back guarantee
Use it on real shifts for up to 60 days. If it's not for you, contact us within 60 days of delivery and we'll refund your purchase. Return the item in its original packaging; we'll send you the return instructions.
1-year warranty
If your lunch box stops heating, won't charge or has a defect within 1 year of delivery, contact us with your order number and a short photo or video of the problem. We'll replace it or refund it.
How to start a claim
Go to our contact page and send your order number and a short description. A real person replies, usually within 1 business day.